Shipping
Shipping Cost – The cost of shipping determined by the weight, size and number of packages that are being shipped as well as the distance of the destination address from our distribution centre in Toronto.
Shipping rates can be obtained by simply adding the products to the cart and then entering your address and clicking the “Calculate” button.
Delivery time - Orders are shipped out within 1-3 business days. Fitness Avenue saves no effort to guarantee a fast shipment of each and every package. However; delays may occur during a busy season or due to sever weather conditions that are out of our hands.
Address Change – Fitness Avenue reserves the right to request additional information prior to approving orders where the billing address is different from the shipping address. Customer may be required to add the shipping address on your credit card file with your credit card issuer as a secondary address to complete the address.
Couriers - All packages are shipped with Canada Post or FedEx. Customer may select the shipping method and courier and in the vast majority of cases packages will be shipped with the selected courier. However, Fitness Avenue reserves the right to get the package shipped with a different courier due to logistic restrictions. In this case Fitness Avenue will ship the package (s) with an equivalent service level. Our shipping calculators provide an estimated time of arrival. Estimated time of arrival is an estimated date and it is not guaranteed that the package (s) will arrive on that exact date.
Oversized Items - Due to weight/size restrictions oversized items are shipped with a freight company as they are too heavy/large to be shipped with Canada Post of FedEx. Freight charges vary depending on the weight of the item(s) and the destination it is being shipped to.
Oversized items are shipped out within 1-4 business days. Please note, trucking companies will always call ahead of time to schedule a delivery date. All freight deliveries are curbside only.
Tracking - Canada Post shipments can be tracked at www.canadapost.ca and FedEx shipments can be tracked at www.fedex.ca. Tracking information normally becomes available several hours after the packages are picked up, however, in some cases during busy seasons it may take the shipping companies (FedEx & Canada Post), longer than usual to register the packages. Tracking numbers are automatically emailed to the customer as soon as the order was processed, however they become active only after picked up by the shipping company. Tracking number can also be located at the “My Account” or "Track my Order" panels. Please make sure to track your order to avoid any problems or delays as Canada Post and FedEx will make one delivery attempt after which it is taken to the nearest depot from the packages must be picked up within one week, before they are shipped back to us. Should a package be returned to our warehouse, it will be the customer’s responsibility to cover the cost of reshipping the package (s).
Multi-Box Shipments - In certain cases products can be combined and shipped together. Therefore, the number of packages arrive might be less than the amount of products that were purchased. This does not necessarily mean that some items are missing, it only means that some packages contain more than one item. Please always open all your packages prior reporting missing product(s) to make sure nothing is actually missing.
Damaged upon arrival – If the Packages arrive with visible physical damage to the box. Images should be taken the fact of damaged packages should be brought to the driver’s attention. Then the content of the package (s) should be carefully reviewed in order to guarantee that no damage was caused to the equipment. If the equipment did get damaged, please immediately report the damage to our CSR department so that we can file a claim with the courier. Please note that the package (s) must be kept in their original condition as the courier may require them for inspection.
We cannot ship to P.O. or APO Boxes with internet orders. There are a couple of reasons for this. One is that many of our items are large and ship in boxes bigger than the post office will accept for postal boxes. Our on-line order system can’t determine what size of box your order will ship in. Another reason is that we ship items, like treadmill lubricant, that cannot be shipped through the US postal service.
Backordered items – If an order contains a backordered item, SPX Athleticsreserves the right to determine how to proceed with order taking under consideration the ETA, size and weight of the backordered item (s).
We update availability status on daily base, however in extremely rare occasions popular items sell out before we are able to update the availability status. In this case, any customer who purchases an item online that has recently gone out of stock will receive a timely email notification providing the customer with options.
Final Sale Items - All ON SALE items are final sale! Additional, certain items such as gloves, hand straps, heart monitors, belts etc. are FINAL SALE.